Updated: February 7, 2025
Your privacy is important to us. Please read this Privacy Notice carefully to learn how we collect, use, share, and otherwise process information relating to individuals (“Personal Data”), and to learn about your rights and choices regarding your Personal Data.
Bath Makeover by Shugarman’s Inc. dba Shugarman’s Bath (“Shugarman’s”) is the controller of your Personal Data as described in this Privacy Notice, unless specified otherwise. This Privacy Notice applies to the collection and processing of Personal Data collected by us when you visit our branded websites that link to this Privacy Notice; use our online products and services as an authorized user where we act as a controller of your Personal Data; visit our branded social media pages; visit our facilities; communicate with us (including emails, phone calls, texts or fax); or register for, attend or take part in our events, webinars, trade shows or contests.
We collect three types of Personal Data from you:
In some cases, the collection and processing (see Section 2 below) of Personal Data is required for you to receive certain products or services. Personal Data does not include information that is anonymized or aggregated such that you cannot be identified from it. If you provide us or our service providers with any Personal Data relating to other individuals, you represent that you have the authority to do so and have obtained any necessary consent for the information to be used in accordance with this Privacy Notice. If you believe that your Personal Data has been provided to us improperly or want to exercise your rights relating to your Personal Data, please contact us by using the information in Contact Us section below.
We may collect the following types of Personal Data about you:
We collect the categories of Personal Data listed above from the following types of sources: directly from consumers, data analytics companies, ad networks, social networks, internet service providers, service providers that help us to run our business, and data resellers such as data management platforms. We also collect Personal Data automatically via cookies, web beacons, and other tracking technologies when you use our website and online services.
Where required by law, we obtain your consent to use and process your Personal Data for these purposes. Otherwise, we rely on other legal bases to collect and process your Personal Data. We process your Personal Data for the following purposes:
In some cases, we may provide specific services or offerings subject to separate or supplemental privacy policies. In those cases, we will prominently inform you of those policies and provide those policies in an easily accessible format.
This Privacy Policy does not apply to Personal Data that we process about current or former employees, job applicants, and other individuals who interact with us for employment-related purposes.
We take commercially reasonable precautions to protect the Personal Data in our possession from loss, misuse, unauthorized access, disclosure, alteration, or destruction. While we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure or error-free. Personal Data you send to or from the website or via e-mail may not be secure, and we encourage you to contact us about more secure ways to share sensitive information when necessary. Where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them and to log out of any accounts you access after your sessions.
Depending on our relationship with you and where you may reside, you may have certain rights relating to your Personal Data based on applicable local data protection laws, including from California state privacy laws. These rights may include the right to:
We will not discriminate against you, in any manner prohibited by applicable law, for exercising these rights. You may exercise these rights, to the extent applicable, by making the request via our website at https://shugarmansbath.com/ or by sending us an email at yourteam@shugarmansbath.com or writing to us at Shugarman’s Bath 1154 Morena Blvd, San Diego, CA 92110.
If you are not happy with how Shugarman’s handles your Personal Data and we cannot provide you with a satisfactory resolution to your request, you also have the right to lodge a complaint with a supervisory body for data protection in California. If you wish to pursue any of these rights, please contact us using the details set out at the end of this Notice below.
We share Personal Data with third parties in a manner consistent with our Terms of Use/Agreement with you. We may provide your Personal Data to the categories of recipients described below:
3rd party partners who work with us or provide distribution pathways, sales channels, and/or promotional opportunities including co-branded products and services. Where required by law, we will obtain your consent prior to disclosing your Personal Data to our business partners. Where our business partners use your Personal Data for their own purposes independently from us, we are not responsible for their privacy practices or personal data processing policies. You should consult the privacy notices of those business partners for details on their practices.
We may also share Personal Data that has been deidentified or aggregated with third parties for any purpose.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may ask you to consent to being contacted by us for promotional and marketing purposes. However, you may opt-out of receiving promotional or marketing emails at any time by notifying us as a reply to any unwanted e-mail, by using the unsubscribe function in our newsletter, by contacting us at yourteam@shugarmansbath.com, or by writing to us at Shugarman’s Bath, 1154 Morena Blvd, San Diego, CA 92110. Requests to unsubscribe from Shugarman’s emails may take 30 business days to process.
Please see our Cookies and Tracking Technologies Policy below. Visit Section
The website may contain links to other third-party sites. When you click on one of these links, you are visiting a website operated by someone other than us and the operator of that website may have a different privacy policy. We are not responsible for their individual privacy practices, so we encourage you to investigate the privacy policies of such third-party operators.
Our website is not intended for children under 18 years of age. No one under age 18 may provide any information to us through this website. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not access, use, or provide any information on the website or on or through any of its features. If we learn we have collected or received Personal Data from a child under 18 without parental consent, we will delete that information.
Any California resident under the age of eighteen (18) who has posted content or information on our digital properties can request removal by contacting us via email at yourteam@shugarmansbath.com or by calling toll free at (619) 332-2220, detailing where the content or information is posted, and attesting that you posted it. We will make reasonable, good faith efforts to remove the post from prospective public view or anonymize it so the minor cannot be individually identified to the extent required by applicable law. This removal process cannot ensure complete or comprehensive removal. For instance, third parties may have republished or archived content that we do not control.
Shugarman’s will not discriminate against any consumer for exercising their rights under any and all applicable laws.
Your Personal Data will be retained as long as necessary to fulfill the purposes we have outlined above unless we are required to do otherwise by applicable law. This includes retaining your Personal Data to provide you with the products or services you have requested and interact with you; maintain our business relationship with you; improve our business over time; ensure the ongoing legality, safety and security of our services and relationships; or otherwise in accordance with our internal retention procedures. Once you have terminated your relationship with us, we may retain your Personal Data in our systems and records in order to ensure adequate fulfillment of surviving provisions in completed and/or terminated contracts or for other legitimate business purposes, such as to provide you with information about our products and services in case of interest. If you would like to know more about the retention periods applicable to your Personal Data, you can contact us at yourteam@shugarmansbath.com.
We may update this Privacy Policy at our discretion to reflect changes we deem necessary or to satisfy legal requirements. We will post a prominent notice of material changes on our website.
We welcome comments and questions regarding this Privacy Policy. Any such questions should be directed via e-mail to yourteam@shugarmansbath.com. Additionally, you may make your request in writing to Shugarman’s Bath, 1154 Morena Blvd, San Diego, CA 92110.
Tracking technologies (e.g., cookies, tags, pixels, fingerprinting, web beacons) are used to store and/or share information about website visitors, their systems, and browsers. Information collected by cookies and tracking technologies varies depending on the technology used and can be of a personal nature (information that directly or indirectly identifies you) and of non-personal nature (information that does not directly or indirectly identify any single individual).
We use the following tracking technologies on our website:
| Type of Technology | Description | Purposes |
|---|---|---|
| Cookies | It’s a type of data from a website in the form of a text command stored within a web browser to remember information about you, such as language preference and login information, or to carry out the necessary communication transmissions (e.g. HTTP requests) to provide a service or application that you have requested. |
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| Web Beacons | It’s a small tag placed on a website resource (e.g., webpage) or in an email to track how the user interacts with the content. This interaction generates a “hit,” counting your interaction with the HTML content. For example, if you click on one of our ads on the website, a web beacon will record that interaction. |
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| Web Tags or Tracking Pixels | It’s a type of code (e.g. JavaScript code in a tag manager) or pixel (a small 1×1 transparent image) loaded into the web page to enable website features, like the web design components, or to track user’s behavior across websites and devices. These are commonly associated with social media widgets such as a like button. |
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These technologies typically fall into one of three categories:
Strictly Necessary Cookies
These cookies are set to provide the service, application, or resource requested. Without these cookies, your request cannot be delivered appropriately, and our website may not function as expected or in a secure way. These trackers are set to manage essential actions, such as requesting website visual elements, page resources, or due user login/logoff. We can also use these cookies to set up essential functionalities to guarantee the security and efficiency of the service requested, like authentication and load balancer requests.
| Cookie Name | Description | Country |
|---|---|---|
| AWSALBCORS | For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB). | United States |
| AWSALB | These cookies enable us to allocate server traffic to make the user experience as smooth as possible. A so-called load balancer is used to determine which server currently has the best availability. The information generated cannot identify you as an individual. | United States |
These cookies are set by us or by third party service providers we use to implement additional functionalities or to enhance features and website performance. However, they are not directly related to the service you requested. Services and functionalities implemented by these cookies support features like an automatically filled text box, live web chat platform, non-necessary forms, and optional security parameters like a single sign-on (SSO)
| Cookie Name | Description | Country |
|---|---|---|
| AWSALBCORS | For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB). | United States |
| AWSALB | These cookies enable us to allocate server traffic to make the user experience as smooth as possible. A so-called load balancer is used to determine which server currently has the best availability. The information generated cannot identify you as an individual. | United States |
| _fbp | Facebook tracking pixel used to identify visitors for personalized advertising. | United States |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | United States |
| lastExternalReferrer | Detects how the user reached the website by registering their last URL-address. | United States |
| lastExternalReferrerTime | Detects how the user reached the website by registering their last URL-address. | United States |
| livechat_operator_id | The cookie applies logic to identify, categorize, and write information about the traffic sources into the user’s session data. This may include details like the referring URL, campaign parameters, or other relevant metadata. | United States |
| WriteTrafficSourcesLogicApplied | This cookie is likely used to track or record the sources of web traffic that lead to a particular site or page. It might store information about how users arrived at the site, such as through a search engine, direct URL, or a referral link. This data is typically used for analytics purposes to help understand the effectiveness of various traffic sources and optimize marketing strategies. Supplemental cookie of traffic_source. | United States |
| livechat_prechat_lastmessage | The cookie helps in preserving the user’s input in the event of a page reload or if they navigate away and return to the chat. This ensures that the user doesn’t have to re-enter their last message or details, improving the user experience and continuity in customer service interactions. | United States |
| livechat_visitLogged | This cookie typically stores a simple value that indicates the user’s visit status. It allows the live chat system to provide a more personalized experience by remembering that the visitor has been recognized during their current session or across multiple sessions. | United States |
| livechat_v3_invitation_shown | This cookie tracks the display of the chat invitation popup or window during a user’s session. By recording that the invitation has been shown, the system can prevent it from appearing multiple times, thus avoiding redundancy and potential annoyance to the user. | United States |
| livechat_visitor_id | When a user visits a site, this cookie is set once the live chat invitation is displayed. It prevents the invitation from being shown multiple times during the same session or even across multiple visits, depending on its configuration. The cookie enhances the user experience by managing the frequency of chat invitations. | United States |
| j3fUCIaRjN0DEIyQhOso,6193322220_expiresAt | The cookie likely stores session-related data that is essential for maintaining the state of a user’s session or authentication status. The expiration timestamp helps the server know when the session should be terminated, ensuring security and session management. | United States |
| calltrk-_ga | The cookie typically works by storing information about the user’s interaction with the website (such as the traffic source or campaign that brought them to the site) and linking it with call tracking data. When a user interacts with a phone number on the site (e.g., clicks to call or dials a dynamic phone number), the cookie helps attribute that action to the appropriate source in Google Analytics. Supplemental cookie of calltrk-calltrk_session_id. | United States |
| cdn_apex_profile_id | The cdn_apex_profile_id cookie is likely used by a Content Delivery Network (CDN) service or a web application that utilizes a CDN to optimize content delivery and performance. This cookie could be associated with user profiling or session management, helping the CDN or the application maintain state or track user interactions across different sessions or content requests. | United States |
| livechat_prechat_message_ids | The livechat_prechat_message_ids cookie is used by live chat systems to store identifiers (IDs) associated with messages entered by a user during the pre-chat phase, before they engage in a live chat session. This cookie helps in tracking and managing the initial communication, ensuring that any information or queries provided by the user in the pre-chat form are retained and linked to their chat session. | United States |
| livechat_profile_id | This cookie is used by live chat systems to store a unique identifier associated with a user’s profile. This ID helps the live chat system recognize and remember users across different sessions or interactions, enabling a more personalized and efficient customer service experience. | United States |
| b-UDCNu18cUYEIyQhOso,9499796256_expiresAt | The primary function of such a cookie or token would be to manage user sessions for a web application, ensuring that user data remains consistent across different pages of the site or across multiple visits. | United States |
| j3fUCIaRjN0DEIyQhOso,6193322220 | The use of an encoded or hashed identifier indicates an emphasis on security, keeping user identities or session details obscured and safe from potential exposure or misuse. | United States |
| calltrk-integration-data-ttl | This cookie might store a timestamp or duration that specifies how long certain data should be retained. For example, it could control how long integration-related data (like session IDs, call metadata, or user interactions) is kept before being automatically expired or purged from the system. Supplemental cookie of calltrk-calltrk_session_id. | United States |
| calltrk-calltrk_landing | This cookie captures and stores the URL of the first page a visitor lands on when they enter the website. This information is crucial for attributing phone calls to specific marketing efforts or advertisements that directed the user to the site. Supplemental cookie of calltrk-calltrk_session_id. | United States |
| BcX2CJap7_ADEIyQhOso,6192454034_expiresAt | The primary use of such a token would be for managing user sessions or data states in a web application, ensuring that interactions are secure and personalized. | United States |
| apexchat_tab_invitation | This cookie records if and when a chat invitation tab has been displayed to the user. By doing this, the live chat system ensures that the invitation doesn’t repeatedly interrupt the user, which could detract from the user experience. | United States |
| livechat_original_referrer | This cookie captures and retains the original referrer URL—the website from which the visitor came before landing on the current site. Understanding where traffic originates can help businesses tailor their marketing strategies and improve the effectiveness of different channels. Supplemental cookie of calltrk-calltrk_session_id. | United States |
| BcX2CJap7_ADEIyQhOso,6192454034 | This tyoe of cookie is typically used to maintain user session states or to track interactions across a web application securely. | United States |
| livechat_prechat_messagecounter | This cookie keeps a count of how many messages or entries a user has made in the pre-chat form. This is useful for understanding user engagement before the live chat begins and can help in preparing the chat representative by providing them with context about the user’s queries or concerns. | United States |
| apexchat_dropdown_invitation | This cookie helps in recording whether the chat invitation dropdown has been displayed to a user. By doing so, it prevents the same invitation from appearing too frequently, which can be intrusive and negatively affect the user’s interaction with the website. | United States |
| livechat_is_page_refreshed | By tracking page refreshes, this cookie ensures that any ongoing chat conversations are not interrupted or lost when a user reloads the page. This is crucial for providing a seamless customer service experience where the chat can continue without the user needing to restart the conversation or re-enter information. | United States |
| livechat_prechat_msg_array | This cookie captures and stores the array of messages a user types into the pre-chat form. These messages might include questions, service requests, or general comments, which are crucial for initiating a context-rich chat session. | United States |
| apexchat_prechat_invitation | This cookie records if a pre-chat invitation has been displayed to the user. It helps ensure that the invitation does not appear multiple times during the same visit or across sessions, thus avoiding redundancy and potential annoyance. | United States |
| apexchat_dompopup_chatwindow | This cookie is used to record whether the chat window has been displayed as a popup on the user’s screen. By keeping track of this event, the system can prevent the chat window from popping up multiple times unnecessarily. | United States |
| livechat_prechat_msg_template | This cookie stores the selected or default message template that operators use during the pre-chat phase. By having this template readily accessible, the live chat system can quickly present these pre-defined messages to users, enhancing the efficiency of initiating chats. | United States |
| calltrk-calltrk_session_id | This cookie assigns a unique session ID to each visitor, which is used to track their interactions on the website. By monitoring these sessions, the call tracking system can link any phone calls made during the session to the user’s browsing activity, helping to determine which marketing efforts are most effective. | United States |
| calltrk-calltrk_referrer | This cookie captures and stores the URL of the website from which a visitor was referred. This could include search engines, social media platforms, email campaigns, or other websites that link to the site. Understanding these sources is vital for assessing the performance of various marketing strategies. | United States |
| livechat_invitation_traffic_sources | This cookie records the various sources from which visitors arrive at the site, such as search engines, social media links, email campaigns, or direct entries. Knowing these sources helps in analyzing which channels are most effective at encouraging users to engage in live chat, aiding in the optimization of marketing efforts. Supplemental cookie of livechat_operator_id. | United States |
| livechat_agent_alias_id | This cookie stores a unique identifier or alias for each chat agent. The alias helps mask the real identity of the agent while allowing the system to track their interactions, performance, and availability for chats. Supplemental cookie of livechat_operator_id. | United States |
| b-UDCNu18cUYEIyQhOso,9499796256 | This type of cookie is typically used to maintain user session states or to track interactions across a web application securely. | United States |
These cookies are also used to provide quantitative measures of website visitors. Information collected with these cookies is used in operations to measure website or software Key Performance Indicators (KPIs), such as for website performance, troubleshooting, or analytics. With these cookies, we can count visits and traffic sources to improve the performance of our website and our ads and application. If you do not allow these cookies, we will not know when you have visited our website.
| Cookie Name | Host | Description | Expiration | Type of Service |
|---|---|---|---|---|
| handlID | .shugarmansbath.com | Handl utm grabber sets this cookie to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. | 1 month | Performance |
| handl_url_base | .shugarmansbath.com | This parameter ensures consistent tracking and can help identify the origin or scope of the data being collected, particularly for multi-page or multi-domain websites. If you’re managing a site, you might find this in the codebase or configuration of analytics scripts like Google Analytics or custom performance monitoring tools. | 1 month | Other |
| handl_url | .shugarmansbath.com | HandL UTM Grabber plugin sets this cookie to form the URL on which we placed the code that generates. Supplemental cookie of handl_url_base. | 1 month | Advertisement |
| handl_ref | .shugarmansbath.com | HandL UTM Grabber plugin sets this cookie to record the URL from which you came to our site. Supplemental cookie of handl_url_base. | 1 month | Advertisement |
| handl_ref_domain | .shugarmansbath.com | Handl utm grabber sets this cookie to contain an ID for referral partners. | 1 month | Analytics |
| handl_landing_page | .shugarmansbath.com | HandL UTM Grabber plugin sets this cookie is used to record the very first page you visited on our site in your browser. | 1 month | Advertisement |
| handl_original_ref | .shugarmansbath.com | HandL UTM Grabber plugin sets this cookie to record the URL from which you came to our site. Supplemental cookie of handl_landing_page. | 1 month | Advertisement |
| organic_source | .shugarmansbath.com | tracks visitors arriving via organic search, storing data such as the search engine used, keywords, and visit timestamps. | 1 month | Other |
| organic_source_str | .shugarmansbath.com | store detailed information about the origin of organic traffic in a string format. It typically includes data such as the search engine name, keywords, and other metadata about how users found the website through organic search. Supplemental cookie of organic_source. | 1 month | Other |
| traffic_source | .shugarmansbath.com | records details about how the user arrived, such as whether they came through direct traffic, organic search, social media, paid ads, or referral links. | 1 month | Other |
| user_agent | .shugarmansbath.com | used for direct tracking in certain contexts, such as A/B testing, redirects, or custom tracking setups where the URL itself is leveraged to capture this data. | session | Other |
| HandLtestDomainNameServer | .com | ensuring proper domain resolution or verifying server responses during user interactions. This cookie helps maintain site performance and reliability by confirming that the DNS settings are correctly configured and functioning as expected. | 1 day | Other |
| handl_landing_page | .com | HandL UTM Grabber plugin sets this cookie is used to record the very first page you visited on our site in your browser. | 1 month | Advertisement |
| handl_ip | .com | HandL UTM Grabber plugin sets this cookie to record the web browser’s IP address. | 1 month | Advertisement |
| handl_url_base | .com | helps monitor user activity by recording the main URL or root domain of the site being visited. This data is then used to analyze website traffic, user behavior, and interactions with various sections of the site, enabling optimization of content and performance. | 1 month | Other |
| handl_url | .com | HandL UTM Grabber plugin sets this cookie to form the URL on which we placed the code that generates. Supplemental cookie of handl_url_base. | 1 month | Advertisement |
| user_agent | .com | collects and stores information automatically about the user’s browser, operating system, device type, and sometimes other characteristics like screen resolution. | 1 month | Other |
| NID | .shugarmansbath.com | Set by Google to set a unique user ID to remember user preferences. Persistent cookie that stays for 182 days | 182 days | Other |
Our advertising partners set these cookies to provide behavioral advertising and re-marketing analytical data. They collect any type of browsing information necessary to create profiles and understand user habits to develop an individual and specific advertising routine. The profile created regarding your browsing interest and behavior is used to customize the ads you see when you access other websites.
| Host | Cookie Name | Description | Expiration | Type of Service |
|---|---|---|---|---|
| https://shugarmansbath.com/ | G-Q1HFYPCXZK | Google Analytics Cookies | 1 Days | First Party |
Shugarman’s Bath is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Data that we collect and receive from you in connection with your use of the SMS Service (“Service”). This Policy is incorporated into the SMS Terms of Service stated below.
By using the Service, you agree to the terms of this Policy. Shugarman’s Bath reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
“Personal Data” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Data that you choose to include in messages you send through the Service.
Through the use of the Service, Shugarman’s Bath will receive the following information: your mobile phone number when you send a text message to us, the text of messages that you send to other users of the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us.
We use Personal Data to (a) provide you with the Service, (b) process and respond to inquiries; (c) improve the Service; (d) if necessary, contact you with important announcements or messages; and (e) conduct research.
Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. Shugarman’s Bath utilizes servers and services owned by third parties.
We will not rent or sell your Personal Data to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:
Shugarman’s Bath takes precautions to ensure the security of your Personal Data. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Data despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).
We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.
A mobile user might opt-in by:
Shugarman’s Bath’s gives you the ability to opt out of the Service for any reason. You can opt out by texting “STOP” or “QUIT” to 619-605-0087.
We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.
The Service is not intended for children under 18, and Shugarman’s Bath does not knowingly collect information from children under the age of 18. By using the Service, you are representing that you are at least 18 years old. No one under the age of 18 should submit any Personal Data. If we learn we have collected or received Personal Data from a child under 18 without parental consent, we will delete that information.
Shugarman’s Bath requires that users of this service be limited to U.S. residents only.
If you have any additional questions regarding this Policy, please feel free to contact us any time by texting “HELP” to 619-605-0087.