We Defy The Industry Norm – We Respond Fast In San Diego
We Stay In Touch From Start To Finish
You deserve a bath remodeler in San Diego and Orange County that responds promptly and keeps their word. It’s the absolute bare minimum you should require.
Yet, so many don’t respond promptly. They don’t communicate or keep you in the loop. You’re left wondering with unanswered questions and fears that they’ve bolted town with your hard-earned money.
At Shugarman’s Bath, we put your customer experience FIRST – and we communicate well from start to finish.
It’s Not Just Talk… We Actually Respond
We get it -- every bath remodeler will say they communicate well. But how many do? Not many.
But we do, and here are some reviews that prove it!
- Robert says: quote, “Stephanie, our project coordinator, was on top of everything. She kept us updated and answered all of our questions.”
- Veeru says: quote, “Probably the best communication and customer service experience I've had.”
- And Chris says: quote, “They were on time each day and kept us informed of everything they were doing along the way.”
When you call, we answer or call you right back. When you text, we respond. When you send an email, we respond within hours, not days.
Anytime, Anywhere… We’ll Take Your Call
At Shugarman’s Bath, you will know when your materials are ordered and when we’ll arrive to install your new bath. From the first call to 30+ years after your remodel, we’ll pick up your call.
Here’s how and precisely when we communicate throughout your bath remodeling project:
- Before The Remodel – First, we ensure you have a stress-free consultation process. We schedule your consultation at a convenient time for you and arrive on time. Afterward, we’re always available to take your call. Our team will gladly answer all of your questions in detail, no matter how long it takes.
- Awaiting Your Materials – You know where your materials are in the order process and when they’ll be delivered to your home.
- During The Remodel – Most installations take only one or two days. And since we arrive on time, you probably won’t need to call us first. But if you do, we’re going to answer and communicate throughout the process.
- After the Remodel – We provide a lifetime warranty and honor it. If you ever need us to honor your warranty or if you are ready to start your next bath remodel, we’re easy to find. We’re right here in San Diego and Orange County.
And since we respond promptly, your life will be easier and your project will finish faster. There are no delays due to lack of communication.
You Deserve A Timely Response – It’s Common Decency
Proactive communication is a key part of who we are.
Sure, it’s good business. We’ve earned numerous five-star reviews for the courtesy and responsiveness we show homeowners.
However, that’s not the only reason we respond fast and with our undivided attention.
We also do it because it’s common decency – It’s how we were raised. We believe in treating others as we would like to be treated. And we make time for you because you (the customer) are the single most important thing to us at Shugarman’s Bath.
We Defy The Industry Norm, We Respond FAST
Here’s the thing – communication is spotty at best in our industry. Missed calls, unanswered emails, and texts that were “left on read” have become normalized.
In the worst cases, homeowners are entirely ghosted by their bath remodeling company for days, if not weeks at a time. All the while, your bathroom sits in disrepair and unfinished, with no timetable for when the company intends to come finish the job.
And there are different reasons why this behavior takes place. In some cases, the remodeling company finds issues they don’t know how to solve. And they don’t “have the heart” to tell you they’re in over their head.
In other cases, they become overwhelmed and overworked. They moved on to other remodeling projects and put your unfinished job on the back burner without letting you know.
The good news?
You never have to deal with this type of behavior at Shugarman’s Bath.
We’re always responsive, and we know what we’re doing. As a result, we finish your project two to five times faster than other bathroom remodelers. In many cases, we’re cutting the ribbon before the second day ends.
Searching for a San Diego or Orange County bath remodeling company that cares about you and communicates? Contact Shugarman’s Bath today to schedule your free consultation.
