Missed Our Call? Here's Why Shugarman's Bath Tries Again

Your phone rings again, and it's Shugarman's Bath. We may be contacting you at the wrong time. Maybe you're wondering why we call so much. Maybe you're just not sure what to expect next, or when the calls will stop.

We don’t call you to cause you any inconvenience or to sell you anything. All we’re doing is following up on a request.

We've completed more than 6,500 tub and shower remodels, and every single one started with a phone call, a text, or an email to a homeowner just like you. We get more requests than remodels, and we still do our best to reach everyone who asks for our help.

This article will cover what happens after you reach out, how many times you’ll hear from us, and what you can do to make sure we reach you at the right time.

Table of Contents:

• What Happens After You Reach Out to Shugarman's Bath?
• How Many Times Will Shugarman's Bath Try to Reach You?
• Want Us to Stop Calling You? Let Us Know.
• How Does Shugarman's Bath Contact You?
• A Few Ways Shugarman's Bath Tries Not to Be a Bother
• You Don't Have to Wait for Us to Call Again

What Happens After You Reach Out to Shugarman’s Bath?

As soon as you fill out a form, you get a fast reply. You'll get a text or email letting you know we received your information.

From there, a team member reaches out to you directly. This often happens within minutes. It always happens within 24 hours during business hours, backed by our Find Us or Fine Us Guarantee.

How Many Times Will Shugarman's Bath Try to Reach You?

Research on sales touchpoints shows that warm leads typically require 5 to 12 contacts before they respond. Our internal numbers show that later calls have a higher answer rate than the earlier ones, taking about 10-12 contacts.

We don’t disappear if someone doesn’t respond to our texts, calls, or emails. Follow-up can continue for 30 to 90 days. This isn’t because we’re trying to bother you. When you reach out to us, we want to make sure we can help solve your problem.

We truly believe we are the best solution for customers looking for a product like ours and who have a tub or shower that needs to be remodeled. We feel it is a disservice to the customer to not do everything we can to help.

We keep trying because we can't tell the difference between someone who's simply busy and someone who's truly not interested. The only way to reach the people who do want help is to follow up with everyone the same way, every time.

If you never respond, we won't keep calling forever. Follow-up usually winds down within 90 days.

Want Us to Stop Calling You? Let Us Know.

It takes two explicit no’s before we stop calling. Here’s why:

Not everyone says what they mean in the moment. You might tell us you're not interested because you're having a bad day. We’ve had experiences where someone was stuck in I-5 traffic, got caught off by another driver, and answered one of our calls while they were frustrated.

Trust us when we say we get it. Stuff like this has happened more than once. Someone tells us no, and less than a week later, they contact us again for the same project. This tells us the first no wasn’t always the definitive answer.

How Does Shugarman’s Bath Contact You?

We will use a combination of phone calls, texts, or email. We'll try to match whatever channel you respond to. Some people hate talking on the phone. So if you text us back, we'll stick to texting. If you reply to an email, we'll stick mostly to email.

If you go quiet on your preferred channel for too long, a phone call comes back into the mix. Calling is the most direct way to reach you.

This isn't a sales call. Shugarman's Bath does not cold call. If you've called or filled out a form on our website, we're following up on your request.

Please tell us the best days and times to reach you so we can work around your schedule. Assertive communication helps us understand your preferences and better determine how to better contact you.

A Few Ways Shugarman's Bath Tries Not to Be a Bother

We've changed how we follow up over the years. Early on, calls were more of a blunt approach, often at the same time of day, over and over. Now we vary the day and time we reach out, so we're not calling you at 9 a.m. every single day.

We’ve also invested in improved systems that let us reach customers who need help more effectively. By streamlining our process, we’re able to provide you with a better experience.

You Don't Have to Wait for Us to Call Again

The calls, texts, and emails are what let Shugarman’s Bath know that someone who makes a request doesn’t slip through the cracks. We know you might have a busy week or a bad connection, and we don’t want those to be a reason you miss the help you’ve wanted. You can always reach out and tell us the best times to reach you.

Curious about what actually happens once you book a call with us? Read our article on what to expect when you contact Shugarman's Bath.

If you need to follow up, let the team know your availability, or if you want to get a hold of us to ask questions, contact Shugarman’s Bath today to speak with one of our experts.

The opinions expressed in the referenced materials are those of the authors only, not necessarily of Shugarman’s Bath. While these referenced materials are useful in answering generalized questions, each bathroom is unique. For a particular question about your tub or shower remodeling project, contact your Shugarman’s Bath consultant.